Informational need

Comprehensive knowledge and information management

Knowledge management affects the organisation´s technical assets as well as the employees’ willingness to share knowledge. Knowledge is an essential resource in public administrations and has to be stored in order to not get lost for the organisation. As a main reason for the loss of knowledge, participants of our focus group with a socialpolitical background named the retirement of employees. That is why it is important to build up a learning culture, to ensure and promote knowledge transfer within the organisation, as well as with relevant stakeholders. Knowledge management is cofounded...

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Needs

Ensure availability of (real-time) information and knowledge

Information is an asset that is constitutive to the effective and efficient supply of public services. To ensure that information meets the purposes for which it is intended, it must be accurate, accessible, valid, timely, complete and relevant (relevance especially means regional explicit information). [1]
In all the interviews that we conducted, it has become very clear and verified that information plays a very important role in policy making processes.
According to the interviewed researcher in the field of administrative science , real-time data becomes relevant especially...

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Needs

Include scientific knowledge and expertise

Taking into account the complexities and importance of policy making, scientists and policy makers should be collaborating to improve outcomes of public administration. Insofar, policy makers and researchers have different mentalities, languages, time horizons and imperatives. Ways of bridging the gap between both of them are necessary. Organisational changes, knowledge sharing and new platforms for cooperation can be helpful to close the gap and support collaboration between science and administration. Engaging scientific experts is needed both to help develop policies and to evaluate...

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Needs

Link between impact, quality, performance measurements and financial information

For making administrations not only more efficient but also more effective, activities and their costs should be closely linked to strategic outcomes and broader policy objectives. A monitoring with restricted focus on financial aspects in order to assess success of public services and political programmes is not enough. To reach a holistic view on success, it is more important to consider financial ratios interlinked with quality data, impact measurements and other performance indicators. For this reason, a strategic management system requires the integration of both financial and...

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