Standardisation of processes

Standards require a certain legal basis and binding specifications. At the same time, they must be also accepted by the target group. If standards are enforced, they offer the advantage of planning and investment protection. This provides a good basis for further digitisation of processes.[1]

As an example, interviewed employees of the administration referred to a nationwide same process for which there are different procedures in all municipalities.In addition, the media interruption between the administration and external partners was criticised. Standards can optimise these processes, increase the efficiency and save time.

The standardisation of processes has the highest relevance in the implementation phase, but is also important in evaluation.


[1] Groppo, G., Heck, U. (2009), Strategische Neuausrichtung der öffentlichen Verwaltung. Ein Erfolgsfaktor zur Umsetzung der Verwaltungsmodernisierung, Verwaltung und Management, 15(5), 271-277.
Type of content: Needs
Type of need: Organisational need